Shipping policy
Thank you for choosing The Lily Bee Shop! This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our store. By placing an order with us, you agree to comply with this policy.
Processing Time: a. Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within 10-12 business days (excluding holidays) from the date of purchase. b. Customized or Made-to-Order Items: For customized or made-to-order items, please allow additional processing time as specified on the product page.
Shipping Methods and Carriers: a. Shipping Options: We offer various shipping options, which may include standard shipping, expedited shipping, or other available services. The available options will be displayed during the checkout process. b. Shipping Carriers: We partner with reliable shipping carriers to ensure safe and timely delivery. The carrier used for your order may depend on factors such as destination, package size, and shipping method.
Shipping Rates and Delivery Estimates: a. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method for your order. The applicable shipping charges will be displayed during the checkout process. b. Delivery Estimates: Estimated delivery times are provided by the shipping carriers and are based on their standard delivery schedules. Please note that delivery times may vary depending on the destination and any unforeseen circumstances beyond our control, such as weather conditions or customs delays.
Tracking Information: a. Shipment Notification: Once your order is shipped, you will receive a shipment notification email containing tracking information. This allows you to track the progress of your package. b. Tracking Updates: Please note that tracking information may take some time to be updated by the carrier. If there are any significant delays or issues with the delivery, we recommend contacting the carrier directly with your tracking number.
Order Changes and Address Updates: a. Order Modifications: Once an order has been placed, we may not be able to make changes or modifications. If you need to update any details or correct an address, please reach out to us as soon as possible. We will do our best to accommodate your request.
Lost or Damaged Packages: a. Lost Packages: In the rare event that your package is lost in transit, please contact us promptly. We will work with the shipping carrier to initiate a claim investigation and resolve the issue. b. Damaged Packages: If you receive a damaged package, please notify us immediately. To assist us in filing a claim with the shipping carrier, we may request photos of the damaged package and its contents.
Shipping Restrictions: a. Restricted Items: Certain items may have shipping restrictions due to their nature, legal regulations, or destination restrictions. We comply with all applicable laws and regulations regarding shipping restrictions. b. Unavailable Locations: We reserve the right to decline orders or adjust shipping methods for locations where shipping services are unavailable or unreliable.
Please note that this Shipping Policy is subject to change without prior notice. The shipping terms and conditions in effect at the time of your order will apply.
If you have any questions or require further assistance regarding our shipping policy, please contact our customer service team at info@thelilybeeshop.com. We are here to help!
Last updated: May 29,2023
By placing an order with us, you agree and acknowledge that you have read the above shipping policy.